Cancellation Policies

PilotVH.com allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) Will be enforced to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests while viewing their travel plans are able to review any penalties and also cancel by clicking ‘Cancel’ on the respective reservation. A host will be able to see the number of reservations a guest has Cancelled Over the past 12 months when the guest submits Booking request.

Moderate: Full refund minus service 5 days prior to arrival

  • The credit card processing service fee is NOT refundable under any cancelations.
  • If cancellation is made within 24 hours of check-in, the damage deposit fees will be refunded 48 hours after the original check out date and will be processed separately then any accommodation fee refund that may occur.
  • Accommodation fees (the nightly rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to PilotVH.com within 24 hours of check-out.
  • PilotVH.com will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by PilotVH.com for any other reason permitted under the Terms of Service. Please review these exceptions.
Thu, Jun 08
3:00 PM

For a refund minus service fee, cancellation must be made five full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.

Fri, Jun 13
3:00 PM

If the guest cancels less than 5 days in advance, the first night is non-refundable but 50% of the accommodation fees for remaining nights will be refunded.

Mon, Jun 16
11:00 AM

If the guest arrives and decides to leave early, 50% of the accommodation fees for the nights not spent 24 hours after the cancellation occurs are refunded.

Example